Refund policy

This Refund & Cancellation Policy explains the general approach for cancellations, refunds, damaged products, and order-related concerns for CULINA FOODS products.

1. Order Cancellation

Cancellation requests may be accepted before order processing or dispatch. Once an order has been shipped, cancellation may not be possible.

2. Refund Eligibility

Refunds may be considered in cases such as confirmed payment errors, unavailable products after payment, damaged products, or incorrect products delivered, subject to verification.

3. Damaged or Incorrect Products

Customers should report damaged, leaking, missing, or incorrect products with order details and clear images within a reasonable time after delivery.

4. Non-Returnable Conditions

Products may not be eligible for return or refund if they are opened, used, tampered with, improperly stored after delivery, or reported after an unreasonable delay.

5. Refund Processing

Approved refunds, if applicable, will be processed through the original or agreed payment method within a reasonable processing time.

6. Contact

For refund or cancellation-related questions, contact us at info@culinafood.co.in.